Hardship policy
Our Customer Hardship Program that is designed to help eligible customers when things get tough and provide support to get you back on track to pay your bills.
We recognise that life doesn’t always go as planned, and there are times when staying on top of bills can be challenging. At Altogether, we empathise with these situations and offer a range of free services to support our customers, helping them get back on track.
Having trouble paying your bill?
We are here to help you if you are having a hard time paying your bill because of short-term financial difficulties or longer-term financial hardship. Refer here for various payment assistance options available. You can read our article here
Need further assistance?
Benefit from our Customer Hardship Program, specifically designed to support eligible residential customers facing financial challenges. Whether the hardship is temporary or long-term, our program aims to assist you in getting back on track with bill payments.
Hardship Policies:
You can read our Customer Hardship Policy here.
You can read our Customer Hardship Brochure here.
Exempt Seller Hardship Policy here. (If Altogether Solutions is acting as a billing agent on behalf of your Body Corporate)