Having trouble paying your bill?
We understand that there are times in life when you need support, which is why we have established a Customer Hardship Program that is designed to help support you to get you back on track to pay your bills.
Our Customer Hardship Program is potentially available to our eligible residential customers who are experiencing financial hardship, whether temporary or long-term, that makes paying their bill difficult. We understand that anyone can suffer from financial hardship and we are committed to dealing empathetically, respectfully and fairly with customers experiencing hardship.
If you are experiencing hardship or payment difficulty, additional protections may be available under our hardship policy.
You can read our Customer Hardship Policy here.
You can read our Customer Hardship Brochure here.
If Altogehter Solutions is acting as agent on behalf of your body coporate, you can read the Exempt Seller Hardship Policy here.