We are here to help you if you are having a hard time paying your utility bill because of short-term financial difficulties or longer-term financial hardship. Our dedicated team will work with you to help tailor a plan that suits your individual needs and your financial situation. It is essential that you let us know as soon as possible if you are facing financial issues, or financial hardship and are struggling to pay your bills. Please contact us as soon as possible.
Need a bit more time?
If you need a little more time to pay your bill, you can extend your bill's due date in My Account.
To setup a payment extension:
- Log in to My Account
- Scroll down to the account history area and select the bill extension icon next to your bill due date:
Note: Bill extension in My Account is only available to the Account Holder.
If you're unable to extend your bill, please contact us
Need a payment plan?
If you are having difficulty paying your bill, our dedicated team will work with you to help tailor a plan that suits your individual needs and your financial situation. Please contact us via the link below:
Experiencing financial hardship?
We understand that there are times in life when you need support, which is why we have established a Customer Hardship Program that is designed to help support you to get you back on track to pay your bills. Our Customer Hardship Program is potentially available to our eligible residential customers who are experiencing financial hardship, whether temporary or long-term, that makes paying their bill difficult. We understand that anyone can suffer from financial hardship and we are committed to dealing empathetically, respectfully and fairly with customers experiencing hardship. If you are experiencing hardship or payment difficulty, additional protections may be available under our hardship policy.
To access our Customer Hardship Policy, please click the link below
Download Customer Assistance Brochure