Your bill includes a lot of information about your water charges and usage. Our bill guide helps you understand your bill and may help with monitoring the amount of water your household uses.
What are you looking for?
- Faults and emergencies
- Important Information
- Your account details
- Outstanding amounts
- Payment Details
- Account Summary
- Usage Summary
- Easy ways to pay your bill
- Supply Calculations
- Handy contact information
- Charge Calculations
Here you will find the faults and emergencies number.
Here you will find out about any news specific to your account or community at the time, this could include upcoming , price changes etc.
Your email address links all your Altogether accounts. Your account number is a unique identifier for your electricity account. This is the number to quote when you contact us or when you make a payment online or via the phone.
This shows what to pay and when. The due date is the date by which your account must be paid.
If your account is associated to a payment plan you will find details of that here. Alternatively, you will find a note about your last payment method. If you pay your bill by direct debit then your payment will be debited from your nominated bank account on the due date or as per the arrangements of your direct debit payment plan.
Here you will find a summary of your payment activity. The total amount due is the amount payable (incl. GST). This amount includes any payments made towards your account or balances that have been carried forward from your previous bill.
In this section, you'll find your average daily water usage for this billing period as well as for the same period last year.
The payment options section lists the range of convenient ways you can pay your bill. Some payment fees may apply if you pay with your credit card or over the counter at Australia Post.
Here you will note the service address and meter information. The service address is where your meter is located. If the meter reader can't access your meter, you will receive an estimated reading to calculate your bill, rather than an actual read. This is denoted by the letter E. This also shows the start and end dates of the period of time covered in your bill as well as a date range for when your next meter reading is scheduled to take place.
Here you'll find information on the best ways to get in contact with us.
Your charge rates relate to the type of services provided at your premises. This determines the plans or products available and the rates at which you are charged for your usage. The total usage measured in kilolitres is how much water you’ve used (or an estimate of how much you’ve used) between your last bill and your current bill.
- Your usage charges are how much you pay for each KL of drinking and recycled water used.
- The service charges are the cost per day (excl GST) that is charged for providing the property with drinking, recycled, and wastewater services.
Some customers receive more than one utility bill for their water services. For more information see:
- Box Hill/Gables bills explained
- Pitt Town bills explained
If you require further assistance, please contact us here: https://altogethergroup.com.au/contact-us/