Your bill includes a lot of information about your electricity charges and usage. Our bill guide helps you understand your bill and may help with monitoring the amount of electricity your household uses.
What are you looking for?
- Faults and emergencies
- Your account details
- Easy ways to pay your bill
- Outstanding amounts
- Payment Details
- Charge Calculations
- Usage Summary
- Account Summary
- Handy contact information
- Important Information
- Supply Calculations
- Part 1
- Part 2
- Part 3
Here you will find the electricity faults and emergencies number.
Your email address links all your Altogether accounts. Your account number is a unique identifier for your electricity account. This is the number to quote when you contact us or when you make a payment online or via the phone.
The payment options section lists the range of convenient ways you can pay your bill. Payment fees may apply if you pay with your credit / debit card or over the counter at Australia Post.
This shows the amount due for your electricity services. The total amount due for the account is shown in the Total Charges section on page 3. The due date is the date by which your account must be paid.
If your account is associated to a payment plan you will find details of that here. Alternatively, you will find a note about your last payment method. If you pay your bill by direct debit then your payment will be debited from your nominated bank account on the due date or as per the arrangements of your direct debit payment plan.
Your electricity tariff relates to the type of electricity meter at your premises. This determines the plans or products available and the rates at which you are charged for your usage. The total usage is measured in kilowatts per hour (kWh) and shows how much electricity you've used (or an estimate of how much you've used) between your last bill and your current bill.
- Your charge or rate (incl. GST) is how much you pay for each kWh used.
- The supply charge is the cost per day (incl. GST) that is charged for providing you with electricity (including the maintenance of poles and wires).
- If you have a qualifying solar panel system, the solar feed-in tariff is the amount paid for electricity fed back into the electricity grid. Note - residential solar feed-in tariffs exclude GST.
In this section, you'll find your average daily electricity usage for this billing period as well the trend over the past 12 months.
Here you will find a summary of your payment activity. The total amount due is the amount payable (incl. GST). This amount includes any payments made towards your account or balances that have been carried forward from your previous bill.
Here you'll find information
on the best ways to get in
contact with us.
on the best ways to get in
contact with us.
Here you will find out about any news specific to your account or community at the time, this could include upcoming, price changes etc.
Here you will note the meter information. If the meter reader can't access your meter, you will receive an estimated reading to calculate your bill, rather than an actual read. This is denoted by the letter E. This also shows the start and end dates of the period of time covered in your bill as well as a date range for when your next meter reading is scheduled to take place.
More information
If you require further assistance, please contact us here: https://altogethergroup.com.au/contact-us/