If your Meter is no longer reading or is providing inconsistent data, we will review and recommend a meter replacement. Meter replacements and/or upgrades are scheduled directly with the Body Corporate Manager or Site Owner of your Complex. We will notify you if we’re planning an upgrade to your current meter, providing you with details on the designated timeframe
From time-to-time, Altogether may carry out important work to upgrade and/or maintain the safety and capability of the electricity network in your building.
For safety reasons, electricity will not be available to your home/premises during this upgrade. When work is completed, our representative may be required to access your switchboard and main switch to conduct necessary safety tests prior to restoring your electricity supply. We will let you know if access to your premise is required in case the switchboard is located inside.
We will notify you no less than four business' days ahead of the scheduled upgrade.
If you are reliant on life support equipment, please ensure you have alternative arrangements in place.
If you have not registered your life support requirements with Altogether, please complete the below form:
We will be in contact to advise you of the process of becoming registered as a life support customer.
It is important that you have a plan of action in case of emergency power outages.
You can find out more about registering for life support by clicking the link below:
Is there only one type of meter? Can I choose the meter?
There are different types of meters, each of which is capable of measuring a particular type of electrical installation. Which meter is installed at your property is determined by the electrical configuration at your site (for example, customers with a solar panel will need different metering to customers without a solar panel). We will ensure that you have the right meter for your needs.