The Cost-of-Living Rebate (CoLR) for Queensland residents and the Commonwealth Government National Energy Bill Relief is coming into effect from 1 July 2024. These initiatives aim to alleviate the pressures many are facing due to the increased cost of living.
How you receive these rebates, the timing of your payments and their amounts depends on the state you live in, whether you hold a residential or small business account, and if you purchase electricity from Altogether as a retailer or from your body corporate or building owner.
Queensland
From 1 July 2024, eligible Queensland residents are entitled to:
- $1,000 lump sum payment for all households from the Queensland Government Cost of Living Rebate
- $325 (paid quarterly) for eligible small businesses (energy consumption less than 100 Mwh per year) National Energy Bill Relief fund
- $300 (paid quarterly) for all households from the National Energy Bill Relief fund
| Eligible Residential Customers | Eligible Small Business Customers | |
| QLD Cost of Living Rebate (CoLR) | $1,000 automatically credited to eligible residential accounts from 1 July 2024 as a lump sum | $325 automatically credited to eligible small business accounts from 1 July 2024 as a lump sum |
| National Energy Bill Relief |
$300 automatically credited to eligible residential accounts from 1 July 2024 as quarterly payments:
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$325 automatically credited to eligible small business accounts from 1 July 2024 as quarterly payments:
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I purchase my electricity from Altogether
If you purchase your electricity from Altogether as an authorised retailer, you will be receiving a yellow bill from Altogether.
By allowing Altogether Group to administer your embedded network as an authorised retailer, administrative activities are consolidated.
This means, Altogether will apply for the rebates as your authorised electricity retailer and automatically apply the rebates against your account:
- The QLD Govt Cost of Living rebate will be automatically applied to your account as a lump sum from 1 July 2024 .
- The National Bill Relief rebates will be automatically applied to your account in quarterly instalments throughout the 2024-25 financial year.
The exact timing of these payments will depend on your billing cycle. Once applied, you will see this credit in your online My Account and on your next bill.
Please see the following diagram for an overview of the process:
If you have any questions, please contact us at 1300 806 806 or via our website: Altogether Contact us.
I purchase my electricity from my building owner or body corporate
If you purchase your electricity from your body corporate or building owner, you will be receiving a green bill from Altogether.
As an account holder who purchases electricity from your body corporate or building owner, your body corporate or building owner is responsible for applying for both the Queensland Cost-of-Living rebate and the National Energy Bill Relief via their electricity retailer.
As your body corporate or building owner receives the rebates from their electricity retailer, Altogether will apply them to your Altogether account.
The exact timing of these rebates depends on when your body corporate or building owner receives the rebates from their electricity retailer. Altogether are unable to provide a timeframe.
Please see the following diagram for an overview of the process:
If you have any questions, we recommend contacting your body corporate for further information or visiting the follow links:
- QLD Government's energy concessions
- National Energy Bill Relief fund
All Other States
From 1 July 2024, eligible Australians are entitled to either:
- $325 for eligible small businesses (energy consumption less than 100 Mwh per year) from the National Energy Bill Relief fund
- $300 for all households from the National Energy Bill Relief fund
If you hold an electricity account with Altogether and live outside Queensland, please apply for your National Energy Bill Relief rebate directly with your state government