Prior to commencing construction on-site, your builder will require a drinking water connection.
Note: This step only applies to new properties being built in the following communities:
For all other communities, please refer to your local water utility/council for drinking water connection.
To apply for a Drinking Water meter, please complete the drinking water application form. The meter will be sent once the Connection Fee has been paid.
Meter needed for each dwelling on a lot
Each dwelling on a lot must be individually metered. If you require multiple meters, please complete an individual form for each dwelling. Each individual application will be charged a Connection Fee.
After the Connection Fee payment has been received, please allow approximately 5 business days for delivery of the drinking water meter. All meters will be sent by Express Post.
For non-standard buildings (e.g. apartments, dual occupancy, townhouses, villas etc), please contact Altogether on 1300 803 803 to discuss our requirements. To meet building requirements, non-standard buildings may require different meter types. Please allow up to approximately 10 business days for processing of non-standard requests.
Once construction is nearing completion your new home will require a connection to Sewer (Wastewater) and Recycled Water networks.
Before we can connect you, we require copies of the following
- Final Plumbing and Drainage Inspection
- Electrical Certificate of Compliance (CCEW)
- Photograph of the installed and connected drinking water meter (Huntlee and Cooranbong communities only)
The Final Plumbing and Drainage inspection is carried out by NSW Fair Trading. For more information please contact NSW Fair Trading.
When the builder's electrical work is complete, the electrical contractor will need to complete a uniquely numbered certificate known as a Certificate of Compliance Electrical Work or CCEW. The CCEW is a statutory requirement that provides assurance that a licensed electrical contractor has completed and tested the work to ensure it complies with Australia/New Zealand Wiring rules (AS/NZS 3000).
Connection fees are paid by the homeowner, builder or authorised agent in order to connect a property to recycled water and sewage networks. These fees are due prior to connection. An invoice will be sent out once we receive the Connection Application Form.
The following are things that we check for in our pre-connection inspection. Ensure they are correct.
- Electrical diagram has been followed correctly (Refer to drawing FSI-1003-FS)
- Drawstrings have been put through all conduits
- Tank is free and clear of all liquid and debris (this can be done the day before your connection booking)
Not passing our pre-connection inspection will delay the property being connected. If the property does not pass the inspection, we will let you know what needs to be fixed and then you need to let us know when the updates have been completed before another connection booking can be made.
Our contractors will visit your home within 10 business days of receiving your Connection Application. They will check for cross-connections, then install, and connect the recycled water and sewage system. This will take several hours. The homeowner or builder will need to allow access to the site and dwelling for our contractors.
Connections are done on a first come first served basis and are weather dependent. Connections will not take place in wet weather conditions for safety reasons.
Make sure you fill out the Connection Application Form.
A Connection Certificate will be issued once the home is connected. This certificate proves you are connected to water and sewage. It will be required by the Council or your private certifier in order for an occupancy certificate to be issued prior to occupation.