What should I do in the event of a power outage?

Energy providers do their best to avoid interruptions. However, from time-to-time unforeseen events may affect your power supply. 

If you think the outage poses a threat to your life or property – like a powerline has come down or you're on life support – immediately call 000 and talk to an emergency operator. They’ll provide instructions on what to do next. 

Your first step should be to check whether the electricity outage affects only your apartment:

• Do your neighbours have power?
• Is there still power in common areas? 

If the interruption is only affecting your property, please check that all the switches in your switchboard are in the ‘on’ position and/or contact your preferred electrician for assistance. 

If the outage extends to neighbouring properties, you should contact your building manager or leasing agent to report this issue.  You should then contact your distributor.

Once Altogether has been made aware of the outage, its status can be checked here: Outages and maintenance.

There are a number of energy distributors and your distributor is the first place to call to report your fault and have it investigated.