- If your property is disconnected or de-energised for non-payment, please contact us to discuss your options for payment, including financial support options such as payment plans if you require additional help. You can find out more information about our financial support options here.
- To arrange reconnection or reenergisation, please call us during business hours 8:30am to 5:00pm Monday to Friday (excluding public holidays). You may be charged a reconnection fee.
- Reconnection or reenergisation will occur within business hours. If you contact us before 12pm, we may be able to arrange for a same-day reconnection. Please note that for a reconnection or reenergisation to be completed, someone over the age of 18 must be at your premise and your main switch must be turned off.
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