Your bill includes a lot of information about your utility charges and usage. Our bill guide helps you understand your bill and may help with monitoring your household consumption.
Download bill explainer here
What are you looking for?
- Need help?
- Your account details
- Electricity total due
- How to pay
- Electricity charges
- Electricity usage summary
- Billing Calculations (Part 1)
- Total services charges
- Need to get in touch
- How you compare
- My account
This is your distributors’ 24hr faults number for area-wide outages. For all other emergencies, please dial 000.
Your account number is a unique identifier for your account. This is the number to quote when you contact us or when you make a payment online or via the phone. If you have multiple accounts, your email address links all your Altogether accounts.
These charges are for your electricity service only and is not the total amount outstanding. Please refer to page 3 total service charges for the summary of all charges and what to pay.
The payment options section lists the range of convenient ways to pay your bill. Some payment fees may apply if you pay via credit or debit card or over the counter at Australia Post.
This section shows you how we’ve calculated your electricity usage, supply charges and any applicable credits. You can also see how much energy you use.
Your electricity usage graphed so you can see your usage over time and your average usage pattern.
This section shows you how we’ve calculated your thermal usage, supply charges and any applicable credits.
This is your total account costs including all service usage, supply charges and any applicable credits or adjustments and any applicable GST. The total amount is what you need to pay.
How to get in touch with us, apply for a concession or rebate, and register your property as requiring life support status.
This information shows your electricity usage comparison to similar households in your postcode.
How to set up and access your online account portal. In My account you can pay a bill, see your usage information, download bill copies, statements and change your details.
If you require further assistance, please contact us here: https://altogethergroup.com.au/contact-us/