Altogether is committed to supporting customers affected by family violence. We can provide safe, flexible, and supportive assistance to ensure your services remain connected, and that personal and financial security is managed effectively.
What is family violence?
Family violence takes many forms. Examples can include, but are not limited to:
- Physical violence
- Sexual assault or sexually abusive behaviour
- Verbal abuse
- Stalking
- Financial abuse
- Spiritual or cultural abuse or threatened abuse of pets
- Damage to property or belongings
- Technology assisted abuse, such as smart phones and social media
- Serious neglect where there is a relationship of dependance
- Behaviours of a person using violence that causes a child to be exposed to the effects of family domestic violence
We are here to help you
Altogether employees are trained to provide you with support while you are experiencing or have experienced family violence. In dealing with you, we will prioritise your safety, consider your circumstances and avoid having to repeatedly disclose information or instances of family violence.
Our Policy
Our family violence policy can be located here: Altogether Family Violence Policy.
The policy outlines;
- How we can help you
- Account security and keeping your information safe
- Assistance with paying your bill or financial difficulty support
- Support services available
- Our obligations and responsibilities
- How to provide feedback or make a complaint
Additional support services
| Organisation | What they do | Contact details | |
| Government | Police/Emergency Response | Law enforcement services – call if you or your child/family is in immediate danger | 000 |
| Services Australia | Centrelink, Medicare, Child Support services – social workers can provide short term counselling, support, and information, and refer you to other support services | Social Work Services, Phone: 13 28 50 Multilingual, Phone: 13 12 02 www.servicesaustralia.gov.au |
|
| Financial | National Debt Helpline | Free financial counselling services – get help in managing bills and debts | Phone: 1800 007 007 www.ndh.org.au |
| Wellbeing | Lifeline | Crisis support services | 13 11 44 |
| National Respect Line | National counselling and support service for people impacted by family & domestic violence, sexual assault, and abuse. | 1800 737 732 www.1800respect.org.au |
|
| Family Relationship Advice Line | Information and advice on family relationship issues and parenting arrangements after separation | Information and advice on family relationship issues and parenting arrangements after separation |
Contact us
We understand that experiencing these challenges is difficult and that every customer’s experience is personal and sensitive. To ensure we can provide the support you need, we encourage all customers to contact us.