Your bill includes a lot of information about charges and usage. Our bill guide helps you understand your bill and may help with monitoring the amount of electricity your household uses.
What are you looking for?
- Faults and emergencies
- Mailing information
- Our Company details & ABN
- Your account details
- Outstanding amounts
- Payment details
- Account summary
- Usage summary
- Easy ways to pay your bill
- Electricity supply calculation
- Handy contact information
- Embedded network manager
- Usage and services charges
- Part 1
- Part 2
This is your distributor’s 24hr faults number for area-wide outages. For all other emergencies please dial 000.
Your company name and billing address.
Altogether Group Pty Ltd is an electricity retailer authorized under the National Energy Retail Law (Retail Law)
Your account number is a unique identifier for your electricity account. This is the number to quote when you contact us or when you make a payment online or via the phone. If you have multiple accounts, your email address links all your Altogether accounts.
This shows what to pay and when. The due date is the day by which your account must be paid.
If your account is associated to a payment plan you will find details of that here. Alternatively, you will find a note about your last payment method. If you pay your bill by direct debit then your payment will be debited from your nominated bank account on the due date or as per the arrangements of your direct debit payment plan.
Here you will find the financial activity on the account for the billing period, including payments received, new charges, any additional charges, credits and adjustments and the balance on the account.
In this section, you will find your average daily electricity usage for the billing period as well as a comparison to the same period last year. The greenhouse gas emissions graph shows your energy usage and greenhouse gas emissions over time.
The payment options section lists the range of convenient ways you can pay your bill. Some payment fees may apply if you pay with your credit card or over the counter at Australia Post.
Here you will note the service address and meter information. The service address is your community address, or where the gate meter is located on your property. This area is important to confirm the dates that the electricity supply relates to, showing how many days are included in the billing period. The electricity supply is the difference between the current reading and the previous reading. If the meter reader can’t access your meter, you will receive an estimated reading to calculate your bill, rather than an actual read. This is denoted by the letter E. This also shows the start and end dates of the period of time covered in your bill as well as a date range for when your next meter reading is scheduled to take place.
Here you will find information on the best ways to get in contact with us.
This is the legal name and contact information for the Embedded network manager (ENM). An ENM is a service provider accredited by the Australian Energy Market Operator (AEMO) and their purpose is to facilitate the transfer of a customer from off-market to on-market (and back again if required).
Here you will a breakdown of all the usage and services charges related to your account, for a more detailed breakdown of the usage and service charges please refer the "usage and services.pdf" attached below.
More information
If you require further assistance, please contact us here: https://altogethergroup.com.au/contact-us/