Are you a resident unit manager (RUM) who is responsible for receiving and paying the energy bills on behalf of multiple units? If so, please read our step-by-step instructions for setting up multiple accounts at once, using our handy online form.
Important note: You can only sign up for multiple accounts where the start date of all accounts is the same. If the accounts have different start dates, another application form will need to be completed. This is to ensure your billing period is correct for all services.
Accessing and completing the sign-up form
If you need to set up multiple accounts in your name as the RUM, please follow the below process:
- Head to our website here
- Click connect
- Search the postcode of your building
- Select your community from the drop-down list
- Select the property type and tenancy type
- Review the applicable rates and services
- Begin filling out the application form
Complete this form as though it is for individual unit
Please remember you can only sign up for multiple accounts where the start date of all accounts is the same
- Continuing filling out the application form
- Once you near the end of the application form, there is an Additional Note section, please add here all the unit numbers that you wish to be set up under your name as the resident unit manager (only for the multiple accounts that have the same start date)
- If you'd like to receive one invoice with all these units on the one single bill, please also type "one bill" in this section. Otherwise, you will receive an invoice for each unit individually
What do I do if I no longer look after a unit I signed up for?
If you’re a resident unit manager, and you no longer look after a unit for which you originally completed the application form, then you need to complete a move-out form.
If I don't sign up for a unit, how will I know the owner or tenant has signed up?
Once an online application form is completed, a confirmation email is sent. You can request the owner or tenant send you a copy of this confirmation for your records.
What if I don’t want to be the primary account holder, but I want to receive copies of the invoices?
If an owner or tenant wants to be the primary account holder, they will need to complete the online application form themselves and add you as a secondary contact on the account. Please ensure there is an understanding between yourself and the Owner to avoid double payment of accounts.
How do I complete the form if my building is transitioning to Altogether Group from the body corporate as billing agent?
You will complete the online form as per the step-by-step instructions; the only difference is your ‘ownership date’ will be the transition date to Altogether Group. This date will be provided in the notices received from Altogether. If you are not sure, please contact your Account Manager directly or email firstname.lastname@example.org to confirm.
Who do I contact if I need to make a change to an account I set up?
You can submit an online request through our website or give our team a call at 1300 803 803.
Am I responsible for the final account?
Yes, if you are the primary account holder, you are responsible for paying all invoices associated with the account, including a final invoice. If an owner or tenant has moved out, and the funds have not been collected it would be your responsibility to follow up.
What do I do if an owner is the primary account holder, but I pay the bills on their behalf?
You need to ensure the owner has added you as a secondary contact on the account and indicated on their move-in application they want you to receive a copy of the invoice. They can do this during the online application process or call us to have it updated. Please ensure there is an understanding between yourself and the owner to avoid double payment of accounts.