Altogether’s value lies far beyond water supply, pipes and wastewater services. We believe our water is not just a commodity – water gives life to nature and is helping to define our communities.
High class, clean and safe recycled water services allow for tree-lined streets, parks and green spaces, and access to safe, local waterways and beaches for recreation and fun because we keep resources within our communities for our communities
Water is key to our cultural identity. Our water treatment team delivering world-class water services and have a genuine interest in creating a better life for our residents, our business partners, and our communities more broadly.
Sydney Water charges extra for monthly meter readings. Do you?
At Altogether, monthly meter reads and billing is part of our service.
Monthly meter reads and billing means you have more control.
Smaller bills, more often, with easier-to-manage payments to make budgeting a breeze.
Customers are also able to monitor their usage to rectify any abnormalities such as leaks or change their household behaviour.
| Sydney Water charges | |
| Fixed service charge for quarterly meter readings (per quarter) | $12.35 |
| Additional fee for monthly meter readings (per quarter) | $37.14 |
| Total charge for monthly meter readings (per quarter) | $49.49 |
What is Altogether going to do during a drought?
Altogether respects the long term value of water, the millennium drought recognised the advantages of having a secure source. Fortunately, Altogether’ customers can tap into a renewable supply of water through the recycled water network however operating costs will inevitably increase through drought. Our recycled water will only increase by 37 cents as opposed to 84 cents for drinking water providing our customers with more resilient bills in addition to the advantages of having unrestricted access.
We are being charged for wastewater and my neighbours are not?
For residents not connected to Altogether services, Hawkesbury City Council provides reticulated sewerage services to the areas of Bligh Park, Clarendon, McGraths Hill, Mulgrave Industrial Area, Pitt Town, South Windsor, South Windsor Industrial Area, Windsor, Windsor Downs and other minor extensions. Charges are charged via their rates and not itemised on their bill.
You are not being charged any more than your neighbour- in fact, comparing an average Altogether wastewater bill with costs for an equivalent service in the Council serviced area of Pitt Town, you will notice Altogether is cheaper for wastewater services.
Refer to pages 69-70 of https://www.hawkesbury.nsw.gov.au/__data/assets/pdf_file/0009/178623/20210420ATT1toItem69.pdf for more information where you will note that the annual sewerage fee of $886.69 has increased to $931.02.
Will I be affected by drought conditions?
Whilst your drinking water fees set by Sydney Water or Hunter Water will increase, your usage of your drinking water will be restricted your recycled water won’t be impacted. Through the last drought Altogether communities were able to irrigate their gardens and lawns and continue to wash their cars - residents’ lifestyles were not affected like others across the state.
How does recycled water benefit the community?
Without recycled water systems, homes and communities in many areas of Sydney pump millions of litres of wastewater out to sea every year. This waste receives minimal treatment before it is pumped into our oceans and seas. Sadly, sewage can also spill untreated from existing sewer networks during rain, often reappearing as pollution on our beaches and in waterways after storms or tides.
Instead, recycled water reuses wastewater, treating it and reusing it within homes for toilet flushing and clothes washing and outside to enhance gardens, lawns and sporting fields. The reuse of a waste product is a positive solution that eliminates several major environmental pollutants.
The more communities and households can reuse their waste, the more we can improve our environment and secure a sustainable future.
Why don’t I get a concession rate anymore?
Since July 2020 concessions have been paid by Services NSW. Customers who are eligible for concessions can apply here: Concessions, rebates and assistance.
Why are Sydney Water and Hunter Water recycled water usage less than Altogether?
Cross subsidies have enabled competitive pricing. However, recycled water can only be provided in restricted geographical areas.