Direct Debit $25 Credit Offer | Terms and Conditions

$25 Account Credit Offer

Altogether Group Pty Ltd ABN 28 136 272 298 ("Altogether") is offering eligible new residential electricity customers within Altogether communities, a one-time $50 account credit when they register their Altogether Electricity account and set up a valid Direct Debit arrangement (“Offer”).

This offer is available from 1 July 2026 until 30 March 2027 (“Offer Period”), unless amended, suspended or withdrawn earlier by Altogether in accordance with these Terms and Conditions.

The Offer does not apply to hot water or gas charges.

1. Eligibility
   1. The Offer is available only to new residential electricity customers of Altogether, during the Offer Period:
2. establish a new residential electricity account with Altogether;
3. establish a valid Direct Debit arrangement using an Australian bank account or an accepted credit/debit card for that account; and
4. maintain that Direct Debit arrangement until the account credit is applied.
5. Application of Credit
   1. The $25 account credit will be applied to the eligible customer's residential electricity with Altogether.
   2. The credit will generally be processed within 30 days after the customer has successfully registered their electricity account and established a valid Direct Debit arrangement.
   3. Once processed, the credit will appear on the customer's first electricity bill issued after the credit has been processed, or on a subsequent account statement.
   4. The credit cannot be exchanged for cash, transferred to another account, or refunded, unless required by law.
6. Offer Limitations
   1. The Offer is limited to one (1) $25 account credit per eligible residential electricity accounts.
   2. The Offer is not available to customers with an existing active residential electricity account with Altogether.
   3. Altogether may determine that a customer is not eligible for the Offer or refuse to provide the credit where a customer does not satisfy the eligibility requirements or where a duplicate, fraudulent, incomplete or misleading registration is identified.
7. Changes to Direct Debit
   1. If a customer’s Direct Debit arrangement is cancelled, suspended or ceases to be valid before the $25 account credit is applied, the customer will no longer be eligible for the Offer unless a valid Direct Debit arrangement is re-established before the credit is processed.
   2. Altogether may reverse a credit applied incorrectly or as a result of fraud or misuse of the Offer, subject to applicable law.
8. General
   1. The Offer cannot be used in conjunction with any other account sign-up offer unless expressly permitted by Altogether.
   2. Altogether may amend, suspend or withdraw the Offer where it considers it reasonably necessary to do so, including where Altogether suspects misuse of the Offer, identifies an error, or where circumstances are outside of Altogether’s reasonable control.
   3. Any amendment, suspension or withdrawal of the Offer will not affect the entitlement of any customer who has satisfied the eligibility requirements before the change takes effect.
   4. Altogether's standard electricity customer terms, Privacy Policy and Direct Debit terms continue to apply.
9. Queries and complaints
   1. Customers with questions or complaints in relation to the Offer may contact Altogether on 1300 806 806 or through the contact details published on Altogether’s website.
   2. Complaints will be handled in accordance with Altogether’s complaints handling procedures, available on its website or on request, and will inform customers of the outcome of their complaints.
   3. Customers who are dissatisfied with the outcome may refer their complaint to the Energy & Water Ombudsman NSW (EWON).