Cyclones, storms, bushfires, floods and other severe weather events are part of life in Australia. During severe weather events, it's important you know how to stay safe and the steps to take in different weather events.
In an emergency situation
Don't take chances. If you find something you think might be a fallen powerline, always assume it is ‘live’ and dangerous, keep well away, warn others and call Triple zero (000) or contact your distributor immediately.
In the event of an unplanned power outage, please contact your local distributor for further assistance and updates.
Distributor |
State |
Contact number |
Website |
Evoenergy |
ACT |
131 093 |
|
Essential Energy |
NSW\ACT |
132 080 |
https://www.essentialenergy.com.au/outages-and-faults/power-outages |
Endeavour Energy |
NSW |
131 003 |
|
Ausgrid |
NSW |
131 388 |
|
Energex |
QLD |
131 962 |
https://www.energex.com.au/outages/outage-finder/outage-finder-map/ |
Ergon Energy |
QLD |
132 296 |
https://www.ergon.com.au/network/outages/outage-finder/outage-finder-map/ |
Life support equipment
In case of a power interruption, you should have a plan to minimise the impact on your life support equipment and your health. Ask yourself the following questions:
- How does your life support equipment perform if the main supply fails?
- If you have a back-up battery, is it fully charged for use at all times and how long will this back up supply last?
- If you have reserve oxygen cylinders, are they filled and working?
- Have you made a note of the nearest hospital, its address and contact details?
- Do you know if your hospital can supply power via back-up generators during power interruptions?
- If your back-up battery is low and power has still not been reconnected to your home, do you have a transport plan in place to enable you to get to the hospital?
- Do you have important contact numbers on hand for a/your:
- Doctor
- Local hospital
- Ambulance
- Taxi
- Personal carer
- Health care professional
- Is your supply of medications, prescription drugs and any special health needs fully stocked?
- Have you protected your electronic equipment by plugging computers and other sensitive equipment into surge suppressors or considered an uninterruptible power supply (UPS) for temporary back-up power?
- Does your phone still work when electrical supply is disrupted? Cordless phones won't operate without electrical supply. Do you have an alternative phone service available?
Severe weather safety tips
It’s important to take steps to protect your own safety — before, during and after a severe weather event. Follow these safety tips to prepare for severe weather and to stay safe.
Safety in heavy rain or floods
Electricity travels easily through water, which can be dangerous if water enters your home or business.
Wet appliances, wiring or switchboards can cause life-threatening electric shocks. Water can also damage the wiring inside your property or electrical appliances, making them dangerous to use, even after they are dry.
Remember, even if your property isn’t directly affected by a flood, your distributor may need to disconnect the power supply in your area if another part of their network is flooded.
During a flood
Take these precautions to stay safe around electricity during a flood:
- Keep well away if water comes near electricity equipment
- Don't attempt to turn off your solar power system if any components are wet
- Never try to use an electrical ap[plicance while standing in water
After a flood
Because flood waters can damage your electrical appliances and wiring, you’ll need to have a licensed electrical contractor inspect them before you reconnect to power.
Ask your electrician to:
- check any water-affected appliances. If in doubt, throw them out
- check any electrical fittings that were wet or submerged
- consider relocating your switchboard and wiring away from flood-prone areas of your property.
Safety around lightning
Lightning is a major cause of damage to a distributors electricity network. Lightning strikes can cause electricity to surge through powerlines and into your home or business. These surges can damage your appliances or cause life-threatening electric shocks.
Take these precautions to protect yourself and your electrical equipment from lightning damage:
Before a storm
- Unplug electrical equipment, including computers, stereos and TVs (including the exetreal arial)
During a storm
- Avoid using a landline telephone during storms
- Stay inside to avoid lightning strikes
- If you’re outside, stay away from trees and poles, as lightning usually strikes the tallest point.
You can also visit the Bureau of Meteorology warnings page for weather and emergency updates.
Safety in high winds and cyclones
Cyclones and high winds can carry tree branches and other debris into powerlines and bring down power poles. This could cut your electricity supply or bring powerlines down on your property.
You can reduce the risk of electrical accidents in windy weather by taking a few simple precautions:
Before a cyclone or high winds
- Visit Get Ready Queensland’s comprehensive website for strategies to prepare your family and property for cyclones and other disasters.
- Maintain your trees and shrubs, removing weak branches or trees that could fall onto your home in a storm
Secure outdoor furniture, toys, trampolines, and garden equipment so they can’t get blown around in high winds
During a cyclone or high winds
- Always look out for overhead and fallen powerlines, especially around fallen trees and other debris.
Safety in bushfires
As well as the heat of the flames, bushfires can also cause electrical hazards. They can damage and destroy electrical equipment, putting you at risk of injury. Thick smoke can also reduce visibility, making powerlines harder to see.
Even if you’re not directly affected by bushfires, your distributor might still need to disconnect your power supply if another part of their network is affected.
During a fire
- Stay away from any electrical equipment which is at risk of catching on fire
- ‘Take care stay line aware’ and look out for overhead and fallen powerlines
- After the fire, keep away from any exposed underground cables or melted pillar boxes.
Backup power supply safety
Having a backup power supply is a convenient way to stay connected when your regular power supply is interrupted during a severe weather event. This could be a battery powered ‘Uninterruptible Power Supply’, a portable generator or a large fixed generator, depending on your needs.
Read more about electrical generator safety
Solar power safety in severe weather events
During a natural disaster, your solar panels will continue to produce electricity even if the mains power has been disconnected. Combined with flood water or storm damage, a live solar system can pose a serious electric shock risk to anyone who enters your property.
Before the weather event
When a storm or flood is coming, it’s a good idea to shut down your solar power system, if you can.
To do this, always follow your installer’s shutdown procedures. You should be able to find these at the inverter and/or on the main switchboard.
Most shut down procedures will ask you to:
- First turn off the Inverter AC Mains Isolator or the Solar Main Switch.
- These are usually clearly marked and located at the inverter or in the switchboard the invertor is connected to/ If you cant easily locate them, then do not proceed.
- Next: If accessible at the solar inverter on the ground, also turn off the DC Isolator which will be clearly marked.
- Do not attempt to access the solar panels or roof under any circumstance
Contact your solar system’s manufacturer or installer if you have questions about your solar system’s shutdown procedure.
During the weather event
If your solar system becomes wet or submerged while still switched on, you need to treat it as a serious electric shock risk.
Take the following precautions to stay safe around your solar PV system during a flood:
- If any part of your system is underwater or wet, assume it is dangerous and keep your distance
- Don’t attempt to turn it off or touch any components or wiring
- If you’re forced onto a rooftop to avoid floodwater, stay away from solar panels and wiring.
After the weather event
If your solar PV system has been submerged
If any part of your solar system was inundated by rain or floodwater, residual moisture could cause it to become live. It could give you a serious electric shock, even if your mains power is disconnected.
Take these precautions to have it reconnected safely:
- Do not touch the system or try to switch it on or off, even if it looks dry. Assume it is live and stay away
- Arrange to have it recommissioned by an accredited installer
- If an accredited installer isn’t available, instead have it tested by a licensed electrical contractor
- Replace the solar system inverter if it’s been submerged or partly submerged.
If your roof has been damaged
If your roof has been damaged, don’t try to reconnect your solar PV system. Any part of your system or roof could be live. You could get a serious electric shock from making contact, even if your mains power is disconnected.
Take the following steps to stay safe:
- Inspect the system carefully from a distance
- If you see damage or other cause for concern, contact your installer or a licensed electrical contractor immediately
- Once the system is safe to turn on, check the inverter regularly.
Need more information?
Visit the Electrical Safety Office website for more information and safety tips.